1 reviews | Active since Apr 2016
Worms
Yesterday I purchased a scone mix and a cupcake mix from Spar in Humewood, Port Elizabeth with the intention of making treats for a party tonight. I opened up the packaging now only to find a worm in the cupcake mix, and two more worms and webs in the opening of the scone mix. This is extremely disgusting! I have used these products before and now I am concerned for not having thoroughly checked them in the past. Not only am I left inconvenienced as I have a party with no snacks, but I am now totally put off by your products and feel like I need to let other's know incase they consume worms and get sick. Totally disappointed.
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/05/448.
Kind Regards
Premier FMCG Customer Care Line
***.
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/05/448.
Kind Regards
Premier FMCG Customer Care Line
***.