Urgent Complaint - Foreign Substance Found in [premier sour sweet]

I am writing to formally lodge a complaint regarding a serious issue I encountered with one of your products. On [18/10/2024], I purchased [SOUR WORMS SWEET]. Upon consuming the product, I discovered what appears to be a tablet-like substance inside the sweet.

This unexpected and concerning discovery raises significant health and safety concerns for me as a customer. I have attached photos of the product and the foreign substance for your reference.

I kindly request that you investigate this matter thoroughly to ensure that it does not happen to any other customers in the future. In addition to this, I would appreciate a formal explanation of how this could have occurred, as well as a resolution, such as a refund or replacement, and details on what corrective actions will be taken.

I have enjoyed your products in the past, but this experience has understandably caused me to question the safety of your manufacturing process. I hope to continue being a loyal customer, provided that this matter is handled promptly and professionally.

Please respond to this letter ASAP to address my concerns.

Thank you for your prompt attention to this issue. I look forward to your response.