TK
Thato K

1 reviews | Active since Dec 2012

12 Jan 2023, 10:31

Super Sun poor quality

I found live worms and moths inside my Super Sun bought at Golden walk ShopRite I wasted R100 for waste I am not a happy customer even the moths were alive I can't feed this to my kids and I don't have time to carry a heavy bucket of Maize around even the package shows the Maize is off I want to be reimbursed immediately

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Replies (7)
Premier FMCG
Premier FMCG's reply12 Jan 2023, 10:45
Official
Hi Thato K

 Thank you for bringing this to our attention, our share call number is as follows;

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If possible, could you type your cellphone number in the same format we supp**** our number, so that we can get in touch with you to assist accordingly.

Regards, 
Premier FMCG 
TK
Thato K's update12 Jan 2023, 11:06
Reviewer Update
My number is ***
Premier FMCG
Premier FMCG's reply12 Jan 2023, 12:04
Official
Hi Thato K

May you kindly type your contact number in the same format as shown above?

Regards
Premier FMCG

TK
Thato K's update12 Jan 2023, 12:09
Reviewer Update
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Premier FMCG
Premier FMCG's reply12 Jan 2023, 16:16
Official
Hi Thato K

Thank you for your contact numbers. One of our customer care consultants will be in contact with you.

Regards
Premier FMCG
TK
Thato K's update12 Jan 2023, 17:10
Reviewer Update
Got a call from Aletta who is very helpful from FMCG who apologised for the inconvenience caused she also explained that their products are of the highest quality but it does happen from the distribution side that a product can get contaminated and that they will deal with this matter with the highest care .. Thank you for getting back to me and sorting this matter out
Premier FMCG
Premier FMCG's reply13 Jan 2023, 12:59
Official
Hi Thato K

 Thank you for taking the time to post a compliment on the service you received from Aletta.
 
 At Premier, we pride ourselves in providing consistent World Class Service to all customers and we are delighted that you are happy with the service that you received.
 
 Please do not hesitate to contact us should you require any further assistance. 

Regards
Premier FMCG