SV
Sonjia V

1 reviews | Active since Nov 2015

06 Jul 2016, 15:35

Shocking Service!!!!

<p>My original complaint dates back to 24/3 which I am still waiting to be resolved!! After posting a complaint on Hello Peter on the 19/5 I had a lady from Premier, Liesel, who called to apologise. She promised me a "Y" code, which is like a voucher will be sent to me via sms. /I am still waiting for them.......</p> <p>I posted another complaint on Hello Peter on the 8/6 regarding this and no one has even bothered to reply!</p> <p>I have now sent Premier another email and will see if I get a response......................</p> <p>It is shocking that customers get treated this way and it just shows what they think of client service!! Wht they even have an email address or a client service department is beyond me!!!</p>

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Replies (1)
Premier FMCG
Premier FMCG's reply27 Jul 2016, 13:05
Official

Thank you for bringing this matter to our attention.

We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.

Kindly note that we have escalated the complaint to our head office for urgent attention.

Your ref - 16/07/962.

Kind Regards

Premier FMCG Customer Care

********** 300 - LS