Review for PremierFMCG

If i could give no stars i would after the bad customer service i received from Isabella Malaza.

I placed an order on Thursday, 10/10/2024, and completed payment by sending the proof of payment to Isabella Malaza on Friday, 11/10/2024, at 10:59 a.m., just before the 11 a.m. cutoff. I contacted my sales rep, who confirmed that I would receive my order on Monday, 14/10/2024.

However, I did not receive the order. On Tuesday, 15/10/2024, I contacted the sales rep again, and he said he would check with Isabella Malaza. She claimed I would receive the stock the next day, on 16/10/2024. During this back and forth, the sales rep sent me a screenshot showing the delivery route, with my order listed. However, when I asked Isabella about it, she dismissed it, saying it was just a "plan" and claimed she didn’t know where the sales rep got that information from.

I decided to call Isabella directly, and to my surprise, her tone was rude and unprofessional. She acted like the delay was somehow my fault, even though I adhered to the company’s policy of paying before the Friday 11 a.m. deadline. She insisted she was "always doing me favors" and told me I should place my orders and payments earlier being on a Thursday whereby the deadline is at 11am if I wanted timely deliveries. When I asked to speak to someone else, she sarcastically told me that I wouldn’t be able to talk to anyone, and her ***orker would contact me.

I am really unhappy with how this was handled. The lack of professionalism from Isabella and the dismissive attitude during our conversation left me feeling disrespected. The fact that I received conflicting information from the sales rep and Isabella only made things worse. I can't help but feel that I was treated this way because I’m Black, and wouldn't escalate the matter which is unacceptable in any customer service interaction.