JT
Jane T
1 reviews | Active since Sept 2013
30 Mar 2026, 20:08
Premier Foods FMCG - Terrible Company, dont buy thier products
I bought a product of Premier Foods FMCG on 25 February. There was an issue with the product and I emailed the customer service. Unless I chase them, they never email me with any form of update or try change the product. They just fob me off, over and over. I will make sure I never buy their products again. All I wanted was an update on what happening, I have told them never to contact me again. Good riddance to bad *******. Shocking Customer Service. They clearly dont have any respect for their customers!
Helpful (0)
Replies (3)0
Replies (3)
Premier FMCG's replyOfficial
31 Mar 2026, 10:03Hi Jane,
We are so sorry for the inconvenience and thank you for bringing this to our attention.
We are so sorry for the inconvenience and thank you for bringing this to our attention.
A Customer Care representative will be in contact with you to assist accordingly.
Kind Regards
Premier FMCG
Premier FMCG's reply31 Mar 2026, 10:03
Official
Hi Jane,
We are so sorry for the inconvenience and thank you for bringing this to our attention.
We are so sorry for the inconvenience and thank you for bringing this to our attention.
A Customer Care representative will be in contact with you to assist accordingly.
Kind Regards
Premier FMCG
JT
Jane T's updateReviewer Update
31 Mar 2026, 10:52Please don't. Your customer service department have wasted 6 weeks of my time. I am not interested in them contacting me. I dont believe a word they say and they will just feed me the same b*llsh*t all over again. You just lost a valued customer. You should really take better care of them
JT
Jane T's update31 Mar 2026, 10:52
Reviewer Update
Please don't. Your customer service department have wasted 6 weeks of my time. I am not interested in them contacting me. I dont believe a word they say and they will just feed me the same b*llsh*t all over again. You just lost a valued customer. You should really take better care of them
Premier FMCG's replyOfficial
31 Mar 2026, 12:23Thank you for your message. We are truly sorry to hear about your experience and understand your frustration.
We sincerely regret that our service has not met your expectations and that this matter has taken longer than it should have. This is not the level of service we aim to provide, and we take your feedback very seriously.
While we respect your decision, we would still like to apologise for the inconvenience caused and the disappointment you’ve experienced. Your feedback has been noted and will be shared with the relevant teams to ensure improvements are made.
Thank you for bringing this to our attention.
Premier FMCG's reply31 Mar 2026, 12:23
Official
Thank you for your message. We are truly sorry to hear about your experience and understand your frustration.
We sincerely regret that our service has not met your expectations and that this matter has taken longer than it should have. This is not the level of service we aim to provide, and we take your feedback very seriously.
While we respect your decision, we would still like to apologise for the inconvenience caused and the disappointment you’ve experienced. Your feedback has been noted and will be shared with the relevant teams to ensure improvements are made.
Thank you for bringing this to our attention.