Premier FMCG BRILLIANT service

What an awesome, plesent, professional experience. It is very rare to find companies that actually follow up on customer care queries but Premier FMCG exceeded my expectations. I had purchased 2 packets of Manhattan milk bottles sweets, and when i got home i found that some of them were hard and tasteless. I decided to take a chance, and wrote an email to Premier FMCG customer care, not thinking anything will come of it. Low and behold, the very next day i recieved an email back from them from Chris van Ster, apologizing profusely for the "faulty product", and asking for my contact details. I emailed it through to them. The very next day i received a call from Chris, once again apologizing and told me what the way forward was going to be. He enquired about the batch number and told me my query was being forwarded to the next level, and that an investigation would be launched, and once they had an outcome of the investigation, I would be notified and then taken forward. 2 days later, i once again received a call from Chris, informing me that the investigation was completed, and that they indeed did find a problem with the batch. Throughout this whole process, Chris was courteous, professional and just an overall pleasure to deal with. Thank you very much