Poor Feed back on substance found in sweets

I called approximately a month ago to inform Premier Foods that I had found what seemed to be like a piece of chalk in my Manhattans Sour Bubbles packet. I spoke to Lauren gave the following reference number - 15/06/138 who had arranged for the sample to be collected from my home within a week after the phone call. I was supposed to receive correspondence as to what the substance was that I found in the sweets and said I would be contacted via mail as to what the problem was along with a voucher.<br> <br> Till today I have received no further feedback, no calls from anyone and no letter stating what the problem was.<br> <br> Very disappointed.