II
Imran I
1 reviews | Active since May 2011
29 Feb 2016, 13:49
No response to complaint on email
I have written an email to Premier Foods complaining about a bad batch of super C sweets that I purchased from Makro and have no response till today. Contents of email below:<br> <br> Hi,<br> <br> I recently purchased on the 19th January 2016 a box of super C orange sweets from Makro Springfield and have a complaint about the quality of the sweet. After opening a roll of sweets I found the sweet to be very hard and brittle and not chewable at all. A colleague of mine also tried one of the sweets with the same problem. <br> <br> Please advise,<br> <br> Regards,<br> Imran<br>
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Premier FMCG's replyOfficial
01 Mar 2016, 09:41Hello imrani,
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/03/10.
Kind Regards
Premier Foods Customer Care Line
*** - LS
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/03/10.
Kind Regards
Premier Foods Customer Care Line
*** - LS
Premier FMCG's reply01 Mar 2016, 09:41
Official
Hello imrani,
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/03/10.
Kind Regards
Premier Foods Customer Care Line
*** - LS
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/03/10.
Kind Regards
Premier Foods Customer Care Line
*** - LS