1 reviews | Active since Oct 2016
Inferior product and bad service
<p>Purchased a 1kg snowflake self raising bag of flour and when using the product it didn't raise when I contacted the number on the packaging they apologised and said they would give an e-voucher it has been 2 weeks I have called 3 different times and each time the same promise is made with a new reference and they never get back to me. I find this very rude bad service to offer the customer an e-voucher and not follow through with it and on one occasion I called the guy told me they didn't provide and information and still nothing even from him. </p>
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 16/10/1459 for the correspondence enquiry to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Premier FMCG Customer Care
***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this. Kindly note that we have attempted to contact but the number provided diverts to voicemail.
Please contact us on *** and quote Ref: 16/10/1459 for the correspondence enquiry to be completed and escalated. A consultant is waiting to take your call.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-11-40.
Kind Regards
Asive Tyobo
Premier FMCG Customer Care
***
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16-11-40.
Kind Regards
Asive Tyobo
Premier FMCG Customer Care
***