Foreign object in packet of sweets - no feedback after multiple calls and emails

Foreign item found in packet of sour sweets that resembled crushed up (and according my husband) also tasted like crushed Panado etc - sent complaint - a Chrostoffel van Ster called me back gave me case number CAS- 16667-L0K6P2 - this was 18 September - picked up packet on 19 Sep so that they could test - I called and emailed on 26 September for feedback - was told they cant reach me (my phone does not allow private number calls to come through) - so I called them - lady promised to call me back - its 3 October - no feedback - no call - no email with the results - really bad Customer Service and happy to report I wont buy Manhattan products ever again - also saw other people posting about maggots etc in the food associated with your brand - nasty