1 reviews | Active since Dec 2017
Disgusting, old, mouldy bread
Absolutely pathetic product and service from your company!!!
I emailed your customer service department on 21 December regarding a loaf of bakers brown bread that was unopened but already mouldy on the expiration date. I included pictures ov the disgusting bread in the email which I had sent through and was requested to send the batch no. etc two days later, which I provided as well. I had to wait an entire week for a phone call from a useless consultant by the name of Christopher who is more interested in collecting the bread than compensating me for this terrible experience. He also tried to pin the blame on the store in question. I asked him to call me between 12 and 12.30 as this is the only time I can take calls while at work but he refuses to do so. There is no one at home during the day for the bread to be collected.
It uts now the third week since I first laid the complaint and the bread in question is becoming a health hazard in my home due to spores from the mould.
I will be contacting the daily news , Wendy Knowler and the health department by tomorrow evening if this matter is not resolved.
The public needs to know that your company is selling old bread and trying to cover it up when people complain. No wonder most prefer Albany and Sasko bread.
This is absolutely pathetic service from such a big company. No one is taking NY complaint seriously; all I have received is a few calls from an annoying customer service agent who keeps repeating himself and acts as if he doesn't hear what I say.
We sincerely apologize for the unfitting experience you have encountered and thank you for bringing this matter to our attention. Please be advised that one of our customer care representatives will make contact with you to advise you accordingly.
We sincerely apologize for the unfitting experience you have encountered and thank you for bringing this matter to our attention. Please be advised that one of our customer care representatives will make contact with you to advise you accordingly.
We refer to your complaint as logged on 21 February 2019 as per reference CAS-30116-R0W6K9, concerning your unfortunate experience with our BB Brown Bread which had gone mouldy on the last day of it’s shelf life. Thank you for bringing this to our attention and we sincerely apologise for the inconvenience and frustration caused in the handling of this matter. The request to have the loaf uplifted was to assist with the investigation of what might have gone wrong. Given the time that has passed, this is no longer viable and we kindly ask that you dispose of the loaf in question. We accept the possibility of moulding occurring before the best before date on pack, but also recognise that there are many variables beyond our control that come into play once a loaf leaves our possession, and reaches our consumers’ homes. That said, Premier FMCG (Pty) Ltd recognises its responsibility as a provider of food products, and can assure you that we have stringent Food Safety Management and Quality Systems in place to ensure quality products, that satisfy the needs of our consumers. We once again apologise for the inconvenience you have experienced, and will have a consultant make contact within 24 hours to arrange a reimbur*****t voucher We trust you will find the above in order, and we consider the matter to be resolved.
Kind Regards.
Premier FMCG Customer Care
***
We refer to your complaint as logged on 21 February 2019 as per reference CAS-30116-R0W6K9, concerning your unfortunate experience with our BB Brown Bread which had gone mouldy on the last day of it’s shelf life. Thank you for bringing this to our attention and we sincerely apologise for the inconvenience and frustration caused in the handling of this matter. The request to have the loaf uplifted was to assist with the investigation of what might have gone wrong. Given the time that has passed, this is no longer viable and we kindly ask that you dispose of the loaf in question. We accept the possibility of moulding occurring before the best before date on pack, but also recognise that there are many variables beyond our control that come into play once a loaf leaves our possession, and reaches our consumers’ homes. That said, Premier FMCG (Pty) Ltd recognises its responsibility as a provider of food products, and can assure you that we have stringent Food Safety Management and Quality Systems in place to ensure quality products, that satisfy the needs of our consumers. We once again apologise for the inconvenience you have experienced, and will have a consultant make contact within 24 hours to arrange a reimbur*****t voucher We trust you will find the above in order, and we consider the matter to be resolved.
Kind Regards.
Premier FMCG Customer Care
***