DISGUSTED
<p>I purchased a 1KG Bran ****in Mix from my local Super Spar. I went home and baked the ****ins (which i have done many times before). This was a "new recipe" as stated on pack! The recipe called for 750ML Milk as well as 2 extra large eggs and 250ML oil. The ****ins were a quick and easy way especially after a long day at the office. Once i started mixing as per the instructions on pack i noted that my measuring jug was full to the brim, which is unusual as i could not recal this ever been the case when i baked anything of the sort. I ended up only using 750ml of the 1 Litre mixture of liquid as it was already too runny. Needless to say it didn't bake well at all as it was to runny so it poured out the pan while baking. When i complained to Snowflake and the agency handling this for them i was asked if i baked them properly? I kept saying the mixture is too runny!!! They dont believe me???? So i ask you what is a person to do? On the back of the pack it clearly says "S**** MIXTURE" NOT "POUR MIXTURE" and i was pouring it and i only used 3 quaters of the liquid mixture!!! The way they have handled this is pathetic. They called this morning only to tell me that this IS THE FIRST COMPLAINT they have had and that their measurements are CORRECT!!!! So then i guess since im the only complaint i must be wrong??? i must be baking it wrong?????I only managed to bake 12 and believe me they flew out the front door!!!! from frustration!!!! Im appualed by the way this was handled, after i sent pictures of the packaging as well as batch numbers ect/... The best they can come up with is 'OUR MEASUREMENTS ARE CORRECT"</p>
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/10/879.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/10/879.
Kind Regards
Premier FMCG Customer Care
***
