RS
Renell S

1 reviews | Active since Jan 2016

22 Jan 2016, 13:51

Bread Loaf half eaten inside

I recently purchased a loaf of sliced white BB bread. I was very surprised and extremely disappointed when I starting taking out slices of bread to make lunch for my family. Most of the slices were damaged and some even had huge holes in it like someone ate a part of the bread. From the entire loaf only about 5 slices of bread could be used.<br> <br> I placed a compliant on the Premier Foods website yesterday but i am yet to receive any sort of correspondance. I even attached photos of some of the slices in the loaf and the batch number and expiry date.<br> <br> It seems like not only is the product quality poor, so are their customer service skills.<br> <br> <br> <br>

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Replies (1)
Premier FMCG
Premier FMCG's reply25 Jan 2016, 14:03
Official
Hello Renells,

We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.

Rest assured your complaint will be forwarded to our Head Office and to the relevant bakery to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.

Your reference as discussed with our consultant:16/01/913.

Kind Regards
Premier Foods Customer Care Line
*** - LS