RS
Ravesh S

1 reviews | Active since Jun 2015

12 Jun 2015, 13:34

BB Brown Bread with black stains in bread

I purchased 2 loaves of bread from my local convenience store last night 11 June 2015 approximately 18h45.<br> Upon opening the packet (Dated best before 15 Jun 2015 18:26 - Production BDU161P25) to prepare my daily lunch I noticed a strange black marking in the bread, and with further inspection of both loaves, it looks like the dough has been mixed with a black substance that baked into the bread. Not sure of what this could be I don't want to risk my families health. With calls to the customer support which was extremely frustrating as they were not professional at all to listen to my complaint. I would now like to know where do we go from here.

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Replies (1)
Premier FMCG
Premier FMCG's reply15 Jun 2015, 11:44
Official
Hello mahirs,

Thank you for bringing this matter to our attention, we apologise for any inconveniences caused as a result of this.

Kindly note we have attempted to contact you but the number provided diverts to voicemail.

Please contact us on *** quote Ref: 15/06/466 for the complaint to be completed and escalated. A consultant is waiting to take your call.

Kind Regards
Premier Foods Customer Care
*** - AF