KM
Kabelo M

1 reviews | Active since Aug 2024

23 Aug 2024, 18:52

Bad treatment and unsafe food to eat

<div>I found grey rhyzopus in 5 of my 10 kg Snowflake flour. With live creatures that were brownish and yelloyish inside. I called them at Primier customer care line multiple times but they onpy revert back to me once saying i should send photos of proof. Well I did do that but they don't do follow ups or write me back. My big sister party is in 9 days and I have to prepare biscuits, scones and buns with it. Now I'm confused where i am going to finish because only 19 packets were prepared and sent to the cland already but we have not done anything for the birthday party.

They need to come and collect thus bull**** they sell us, it is our rights to receive safe products from monies we spend with our hard work. If i do not have anything im taaking them to Supre court of appeal. This is high claim they want to kill us. To them is all anout making profits they do nit want to enusre our safety anymore.</div>

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Replies (2)
KM
Kabelo M's update23 Aug 2024, 19:02
Reviewer Update
In years I have not seen anything like this. What do yellow and brownish bucks have to do in my flour all of sudden? This is extreme food poisioning. We can't all open companies that will feed people or else nobody would be in business. What we need is surety for safety. That's all. But to find 5 messed products of 10 kgs of flour im imagining how many families are getting thus bull**** and keeping quiet about it. Well im not that kind, you will lose business if you do not get back to solving my problems and others who keep complaining because you mess up.
Premier FMCG
Premier FMCG's reply26 Aug 2024, 14:19
Official
Hi Kabelo

We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience.  

We would also like to apologise for any inconvenience caused.

The Team did advise that you also reached out via email and managed to get assistance.

Our sincere apologies once more and thank you for being one of our loyal customers.

Please feel free to contact us should you need any other assistance,

Kind Regards
Premier FMCG Customer Care
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