1 reviews | Active since Oct 2015
Bad service with no follow up
<p>In Aug 2016 I complained to Premier Foods about the quality of their product. The lady sent me a SMS with reference number 16/08/901 and informed me I would contacted in 72 hours.</p> <p>A month went by and nobody contacted me and my matter seem to have died. I went on the website page and stated my case. I then received a call from the customer careline with a new ref number 16/09/428 and this lady assured me she would follow up on this matter with even calling me before close of business, no such thing happened and no follow up in relation to the expectation created .</p>
We at Premier FMCG Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/09/548.
Kind Regards
Premier FMCG Customer Care
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We at Premier FMCG Customer Care would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/09/548.
Kind Regards
Premier FMCG Customer Care
***