very unhappy with SMG Umhlanga

Very unhappy with my experience.

I collected my vehicle on 2 October 2025 from SMG Umhlanga. As I am based in Cape Town, I had arranged this collection well in advance and was assured by the consultant that the vehicle would be ready upon my arrival. Unfortunately, this was not the case. I ended up spending the entire day at the dealership waiting.

To make matters worse, the vehicle was handed over with worn tyres, one of which had a nail in it—despite the consultant being fully aware that I would be driving the car from Durban to Cape Town.

Prior to collection, I had specifically requested photos and videos of the interior. While these were provided, key issues were deliberately omitted. Only after all paperwork had been signed—and just minutes before closing time—was I shown the vehicle, at which point I noticed damage to the dashboard, missing clips, and additional damage to the centre console.

The consultant assured me that arrangements would be made with SMG Tygervalley in Cape Town to address these issues. However, this has been nothing but empty promises. SMG Tygervalley has since confirmed that they are unable to assist, and despite numerous follow-ups with the Umhlanga branch, I have been unable to reach management. Calls go unanswered, and no one has returned my messages.

It has now been over 5 months, and I am still driving a vehicle with unresolved issues. The only matter that was eventually addressed was the tyre, and that was only after ongoing problems and intervention from SMG Tygervalley.

This experience has been extremely frustrating and disappointing. I request urgent intervention from management to resolve the outstanding issues and to provide the level of service and accountability that should have been delivered from the start.