Smg Umhlanga
Unclaimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
Smg Umhlanga
Unclaimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Tumelo M
1 reviews | Active since Sept 2026
5 Sept 2026, 09:21
Defective 2023 Audi S3 – Undisclosed engine repairs & oil leak – Refund refused (CPA s55/s56)
I purchased a used 2023 Audi S3 (VIN WAUZZZGY4PA037826) from BMW SMG Umhlanga on 13 May 2026 for R699,900 (financed through WesBank, with a R50,530 deposit). Before purchase I asked about the vehicle’s condition and was told in writing that it had “no issues to speak of”. Within days of collecting the car in Durban and driving it to Boksburg, it displayed a low‑oil warning. I initially topped up the oil myself. On Audi Centre Boksburg’s inspection, the sump was found to be dented and leaking oil – a defect not disclosed by BMW SMG. After I notified BMW SMG, they called the issue “alleged” and requested an Audi report. On 13 August 2026, Audi Centre Boksburg issued a formal PDF report, signed by a manager, confirming: a dented, leaking sump; and prior unauthorised engine repairs that were poorly executed and contributed to the oil leak. This signed report was sent directly to BMW SMG (specifically to Mr Jessi Joyce, Sales Manager) and I also forwarded it. Their response was dismissive, suggesting the report was “just an email which anyone can write”. I invoked sections 55 and 56 of the Consumer Protection Act (CPA), elected to return the vehicle and cancel the transaction, and demanded a full refund of R699,900 plus registration fees (±R7,500). I made the vehicle available for collection at my Boksburg address at their risk and expense. BMW SMG acknowledged my complaint but stated they were “not in a position to accept cancellation and refund” and have not arranged collection. The vehicle has material defects that existed at or before sale, were not disclosed, and render it unsafe and unsuitable. BMW SMG is refusing to honour my CPA election despite a signed Audi report. What I want: Cancellation of the sale under CPA s56; Full refund of R699,900 + registration fees (±R7,500); BMW SMG to arrange and pay for collection of the vehicle from Boksburg. I have already lodged a complaint with MIOSA and notified WesBank. I am prepared to escalate to the National Consumer Commission and, if necessary, the High Court.
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Tumelo M
1 reviews | Active since Sept 2026
5 Sept 2026, 09:21
Defective 2023 Audi S3 – Undisclosed engine repairs & oil leak – Refund refused (CPA s55/s56)
I purchased a used 2023 Audi S3 (VIN WAUZZZGY4PA037826) from BMW SMG Umhlanga on 13 May 2026 for R699,900 (financed through WesBank, with a R50,530 deposit). Before purchase I asked about the vehicle’s condition and was told in writing that it had “no issues to speak of”. Within days of collecting the car in Durban and driving it to Boksburg, it displayed a low‑oil warning. I initially topped up the oil myself. On Audi Centre Boksburg’s inspection, the sump was found to be dented and leaking oil – a defect not disclosed by BMW SMG. After I notified BMW SMG, they called the issue “alleged” and requested an Audi report. On 13 August 2026, Audi Centre Boksburg issued a formal PDF report, signed by a manager, confirming: a dented, leaking sump; and prior unauthorised engine repairs that were poorly executed and contributed to the oil leak. This signed report was sent directly to BMW SMG (specifically to Mr Jessi Joyce, Sales Manager) and I also forwarded it. Their response was dismissive, suggesting the report was “just an email which anyone can write”. I invoked sections 55 and 56 of the Consumer Protection Act (CPA), elected to return the vehicle and cancel the transaction, and demanded a full refund of R699,900 plus registration fees (±R7,500). I made the vehicle available for collection at my Boksburg address at their risk and expense. BMW SMG acknowledged my complaint but stated they were “not in a position to accept cancellation and refund” and have not arranged collection. The vehicle has material defects that existed at or before sale, were not disclosed, and render it unsafe and unsuitable. BMW SMG is refusing to honour my CPA election despite a signed Audi report. What I want: Cancellation of the sale under CPA s56; Full refund of R699,900 + registration fees (±R7,500); BMW SMG to arrange and pay for collection of the vehicle from Boksburg. I have already lodged a complaint with MIOSA and notified WesBank. I am prepared to escalate to the National Consumer Commission and, if necessary, the High Court.
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JP
Johan P
1 reviews | Active since Mar 2018
12 Jun 2026, 09:11
Poor Communication and Missed Delivery Commitments by SMG Lexus Umhlanga and Exotic Carriers
I recently purchased a vehicle from SMG Lexus Umhlanga and required delivery to Port Elizabeth (Gqeberha). At the outset, I was advised that delivery would take place sometime between Wednesday, 10 June 2026 and Friday, 12 June 2026. As I needed to make arrangements around the delivery, I requested a more specific date and was subsequently advised that Friday, 12 June 2026 would be the latest expected delivery date. Thereafter, the delivery date was changed again to Saturday, 13 June 2026. I expressed my dissatisfaction as I had already made plans to be away for the weekend. Following this discussion, I was reassured that delivery would take place on Friday, 12 June 2026, and this was also confirmed to me directly by Exotic Carriers via WhatsApp. When I followed up this morning (12 June 2026) to confirm delivery arrangements, I was informed by Exotic Carriers that the truck had been rerouted to Cape Town and that delivery may now only take place on Sunday, 14 June 2026 or even Monday, 15 June 2026. My frustration is not necessarily with the delay itself, as unforeseen circumstances can occur, but rather with the repeated changes to delivery commitments and the lack of accurate communication. As a customer, I made arrangements based on the dates provided to me, only for those dates to continually shift. I would encourage SMG Lexus Umhlanga and Exotic Carriers to improve communication and avoid making delivery commitments that they are unable to honor. Customers should be able to rely on the information they are provided when making plans around a vehicle purchase and delivery. I hope this feedback assists both companies in improving their customer experience going forward.
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Johan P
1 reviews | Active since Mar 2018
12 Jun 2026, 09:11
Poor Communication and Missed Delivery Commitments by SMG Lexus Umhlanga and Exotic Carriers
I recently purchased a vehicle from SMG Lexus Umhlanga and required delivery to Port Elizabeth (Gqeberha). At the outset, I was advised that delivery would take place sometime between Wednesday, 10 June 2026 and Friday, 12 June 2026. As I needed to make arrangements around the delivery, I requested a more specific date and was subsequently advised that Friday, 12 June 2026 would be the latest expected delivery date. Thereafter, the delivery date was changed again to Saturday, 13 June 2026. I expressed my dissatisfaction as I had already made plans to be away for the weekend. Following this discussion, I was reassured that delivery would take place on Friday, 12 June 2026, and this was also confirmed to me directly by Exotic Carriers via WhatsApp. When I followed up this morning (12 June 2026) to confirm delivery arrangements, I was informed by Exotic Carriers that the truck had been rerouted to Cape Town and that delivery may now only take place on Sunday, 14 June 2026 or even Monday, 15 June 2026. My frustration is not necessarily with the delay itself, as unforeseen circumstances can occur, but rather with the repeated changes to delivery commitments and the lack of accurate communication. As a customer, I made arrangements based on the dates provided to me, only for those dates to continually shift. I would encourage SMG Lexus Umhlanga and Exotic Carriers to improve communication and avoid making delivery commitments that they are unable to honor. Customers should be able to rely on the information they are provided when making plans around a vehicle purchase and delivery. I hope this feedback assists both companies in improving their customer experience going forward.
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Athi N
1 reviews | Active since Dec 2015
10 Apr 2026, 14:46
very unhappy with SMG Umhlanga
Very unhappy with my experience. I collected my vehicle on 2 October 2025 from SMG Umhlanga. As I am based in Cape Town, I had arranged this collection well in advance and was assured by the consultant that the vehicle would be ready upon my arrival. Unfortunately, this was not the case. I ended up spending the entire day at the dealership waiting. To make matters worse, the vehicle was handed over with worn tyres, one of which had a nail in it—despite the consultant being fully aware that I would be driving the car from Durban to Cape Town. Prior to collection, I had specifically requested photos and videos of the interior. While these were provided, key issues were deliberately omitted. Only after all paperwork had been signed—and just minutes before closing time—was I shown the vehicle, at which point I noticed damage to the dashboard, missing clips, and additional damage to the centre console. The consultant assured me that arrangements would be made with SMG Tygervalley in Cape Town to address these issues. However, this has been nothing but empty promises. SMG Tygervalley has since confirmed that they are unable to assist, and despite numerous follow-ups with the Umhlanga branch, I have been unable to reach management. Calls go unanswered, and no one has returned my messages. It has now been over 5 months, and I am still driving a vehicle with unresolved issues. The only matter that was eventually addressed was the tyre, and that was only after ongoing problems and intervention from SMG Tygervalley. This experience has been extremely frustrating and disappointing. I request urgent intervention from management to resolve the outstanding issues and to provide the level of service and accountability that should have been delivered from the start.
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Athi N
1 reviews | Active since Dec 2015
10 Apr 2026, 14:46
very unhappy with SMG Umhlanga
Very unhappy with my experience. I collected my vehicle on 2 October 2025 from SMG Umhlanga. As I am based in Cape Town, I had arranged this collection well in advance and was assured by the consultant that the vehicle would be ready upon my arrival. Unfortunately, this was not the case. I ended up spending the entire day at the dealership waiting. To make matters worse, the vehicle was handed over with worn tyres, one of which had a nail in it—despite the consultant being fully aware that I would be driving the car from Durban to Cape Town. Prior to collection, I had specifically requested photos and videos of the interior. While these were provided, key issues were deliberately omitted. Only after all paperwork had been signed—and just minutes before closing time—was I shown the vehicle, at which point I noticed damage to the dashboard, missing clips, and additional damage to the centre console. The consultant assured me that arrangements would be made with SMG Tygervalley in Cape Town to address these issues. However, this has been nothing but empty promises. SMG Tygervalley has since confirmed that they are unable to assist, and despite numerous follow-ups with the Umhlanga branch, I have been unable to reach management. Calls go unanswered, and no one has returned my messages. It has now been over 5 months, and I am still driving a vehicle with unresolved issues. The only matter that was eventually addressed was the tyre, and that was only after ongoing problems and intervention from SMG Tygervalley. This experience has been extremely frustrating and disappointing. I request urgent intervention from management to resolve the outstanding issues and to provide the level of service and accountability that should have been delivered from the start.
0
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Babalwa D
1 reviews | Active since Sept 2015
3 Apr 2026, 11:05
Zero accountability and poor customer service
I collected my vehicle on 19 March, following its transfer from SMG Umhlanga (salesperson Rafia Albertus ) to SMG Century City. Based on my discussions with SMG Century City, I understood that my license plates would be delivered there. From 29 March onwards, I made several follow-ups with the SMG Umhlanga sales consultant, regarding the status of my plates, as I was driving on a temporary registration due to expire on 2 April. My follow-ups were not only driven by planned travel on 3 April, but also by the need to remain legally compliant, as operating a vehicle without valid registration may result in fines, penalties, and potential complications such as vehicle impoundment. I communicated clearly and repeatedly that I required either the plates or an updated temporary registration by close of business on 2 April. Despite consistent follow ups on 29 March, 31 March, 1 April, and multiple times on 2 April, I was not provided with confirmed collection/delivery details of the license plates. At 11h00 on 2 April, I was advised that arrangements were being finalised. Seeing that I was not receiving any communication as the day was nearing the end, at 15h50 I shared my delivery details to avoid any delays.This was acknowledged. I followed up again at 17h30 I was informed that the license plates had been left at SMG Tygervalley and that I would need to collect them myself at 9am on the 3rd of April 😳 I communicated my dismay with Rafia. As a result, I was driving an unlicensed vehicle and had to alter my travel. Upon arriving at SMG Tygervalley at 9am there was no awareness of the situation among staff. The staff member I was eventually directed to had noknowledge of the plates. Fortunately, David stepped in and assisted me, ensuring the plates were located and installed. The overall experience reflects poor communication, lack of accountability, and disregard for customer time and legal compliance. This level of service is disappointing and does not align with the expectations of the brand.
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Babalwa D
1 reviews | Active since Sept 2015
3 Apr 2026, 11:05
Zero accountability and poor customer service
I collected my vehicle on 19 March, following its transfer from SMG Umhlanga (salesperson Rafia Albertus ) to SMG Century City. Based on my discussions with SMG Century City, I understood that my license plates would be delivered there. From 29 March onwards, I made several follow-ups with the SMG Umhlanga sales consultant, regarding the status of my plates, as I was driving on a temporary registration due to expire on 2 April. My follow-ups were not only driven by planned travel on 3 April, but also by the need to remain legally compliant, as operating a vehicle without valid registration may result in fines, penalties, and potential complications such as vehicle impoundment. I communicated clearly and repeatedly that I required either the plates or an updated temporary registration by close of business on 2 April. Despite consistent follow ups on 29 March, 31 March, 1 April, and multiple times on 2 April, I was not provided with confirmed collection/delivery details of the license plates. At 11h00 on 2 April, I was advised that arrangements were being finalised. Seeing that I was not receiving any communication as the day was nearing the end, at 15h50 I shared my delivery details to avoid any delays.This was acknowledged. I followed up again at 17h30 I was informed that the license plates had been left at SMG Tygervalley and that I would need to collect them myself at 9am on the 3rd of April 😳 I communicated my dismay with Rafia. As a result, I was driving an unlicensed vehicle and had to alter my travel. Upon arriving at SMG Tygervalley at 9am there was no awareness of the situation among staff. The staff member I was eventually directed to had noknowledge of the plates. Fortunately, David stepped in and assisted me, ensuring the plates were located and installed. The overall experience reflects poor communication, lack of accountability, and disregard for customer time and legal compliance. This level of service is disappointing and does not align with the expectations of the brand.
0
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Shirley N
1 reviews | Active since Oct 2024
27 Feb 2026, 11:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
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Shirley N
1 reviews | Active since Oct 2024
27 Feb 2026, 11:54
Krish from smg parts department
I called this branch as I bought a car from them , the car had a problem with the gear box and then called them, the receptionist put me through a guys called Chrish in the parts side, I relayed the story and immediately sprigs said he knows of someone with a gear box, gave me numbers and he said they work with them, because this was coming from him and the call I made was to the dealership I then called this number , I got the gear box and my mechanic installed it, then the engin gave in, I called Krishna again and said I wanted to bring my car there, he said because my mini is a bit old he would suggest I take it there Theo and Eugene as they deal mainly with minis and they are a part of them! I then listened to that! After paying all amounts and being told the car is ready, after a year of calling and being taken pillar to post, finally it was ready, when the gentlemen I had sent to collect the car got there , he wanted to test drive the car, the windows were not opening and closing, the gear box leaked and the car was in smoke ! I called Irish and Irish finally said he has nothing to do with them and they are on their own . I want to lay a complaint against this company for failed refferals as o called the landline and that’s where I landed at .
0
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Camagu M
1 reviews | Active since Jul 2022
20 Feb 2026, 14:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
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Camagu M
1 reviews | Active since Jul 2022
20 Feb 2026, 14:45
Thank you Brian Soobiah
I would like to send an appreciation message to Brian Soobiah who is at the service desk at Umhlanga BMW. He is extremely helpful providing assistance with a smile. He was able to assist me with an issue I had with a Service Transmission issue I had with my BMW. He kept me posted on the progress of the vehicle and provided efficient assistance in insuring that I was picked up at my place when the car issue was sorted out. Thank you Brian
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Thato
1 reviews | Active since Jun 2023
28 Jan 2026, 22:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
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Thato
1 reviews | Active since Jun 2023
28 Jan 2026, 22:07
Not the Premium Experience Expected
My experience with SMG Umlanga has been extremely frustrating and disappointing from the start. The vehicle purchase process took far longer than it should have, requiring almost daily follow-ups on my part due to poor communication from the salesman. When I collected the vehicle: 1. I did not receive the gift that normally comes with a car purchase. 2. I did not receive the spare keys and still have not received the spare keys, despite being repeatedly told over the past two months that they would be sent “overnight.” 3. There were issues with the tires and windscreen, which eventually got resolved, but only after I proactively took the car to another BMW dealership (Constantia), which provided excellent service in comparison to Umhlanga. The original dealership never took my concerns seriously and the salesman frequently claimed he was “unavailable” when I tried to contact him. Almost like I was not paying for the car. On top of that, there have been major delays with the number plates and registration documentation. I have been driving the car without number plates for almost two months, constantly following up as temporary documentation kept expiring, which made parking at my workplace impossible and caused significant stress. I ultimately had to escalate everything to head office in Johannesburg to get any resolution — something that should never have been necessary. This level of service is unacceptable for a premium brand dealership. It shows poor communication, lack of accountability, and disregard for customers. I would not recommend this dealership to anyone and will certainly never ever purchase a vehicle from them again.
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