Terrible service

SMG umhlanga broke my car in December 2024 and they don't want to fix it but I've paid them I even have the voice recoding of the person who took the payment and when I asked for their workshop manager Kobus they said he is busy yet they took my money and broke my car. Is it because I'm a black woman is it why they doing this to me 💔😭😭😭😭😭