Standing ovation service

On 2017-08-09 I brought in my toyota avensis for assessment /repairs at SMG Umhlanga ARC Flanders drive

From the minute we walked into the reception area , we were met with a great sense of warmth and hospitality. Our first encounter with Nigel and Kevin made us feel at ease, and endeavours to make us feel at home by offering us to sit down, have coffee/ water and ensured us that our vehicle was in safe Hands.

From that moment on our trust and confidence in these two gentlemen whom carried out themselves in a professional manner was the very foundation for our other visits to SMG.

Kevin was the person dealing with our claim directly.

Kevin is an exemplary ambassador of SMG Umhlanga ARC Flanders Drive. His knowledge, assurance, customer care, sensitivity and caring attitude highlight his service. He kept the SMG flag of service delivery at full mask all the time.

Although there were some challenges experienced the manner in which Kevin addressed these issues can only be given with a standing ovation.

Kevin is a true asset TO SMG.

Our heartfelt thanks and gratitude for a job well done and for going the extra mile to ensure perfection on our vehicle.

Your'll have definitely earned us as future customers and won't hesitate to refer SMG Umhlamga ARC Flanders Drive to friends and family.

Keep up the excellent levels of service delivery.