SMG Umhlanga

Disgusted with the level of service from BMW Umhlanga

I had made a booking with a Manager named Shalona for a recall on my BMW M3 driver airbag.

I had dropped off the vehicle at 08:00 and was called before 12pm to fetch the car. Upon driving off i had noticed the airbag was not fitted correctly as it seems to have an excessive gap and color discoloration . The employee from the Service Department had taken the car back down to the Technical bay and i was later told the new airbag leather has to “blend in” so the leather can cover the gap. (OEM parts)

I had driven my car to my place of work and thereafter noticed the steering wheel had been scratched/s****ped as i could not see clearly in their undercover parking area, the steering wheel had some scratches prior to it but this does not mean it should have further damage due to negligence or because of it being a “no cash service”

I had then driven my vehicle home and then realized the OBD cover had been lying in driver side door pad. I had then contacted Shalona for the 3rd time to relay my complaints as i am annoyed that my vehicle went in for a design flaw on their side and for it to be rectified i had to be faced with further damage still due to their negligence or lack of interest for their customers property?

I had always driven BMWs and always been a BMW enthusiast and to receive this treatment or better said level of professionalism is rather disturbing than sad knowing how many other vehicle owners this was done to previously or who might be next?

@ SMG UMHLANGA fix up your issues before you loose more customers!! Fix up my car that you damaged!!give me back my car the way i gave it to you!!!