Don't care attitude

<br> The service that I have received from SMG Umhlanga is absolutely horrid. A total nightmare !<br> My car has been booked in for service on Tuesday, 22/09/2015 and my car Was only returned to me on Friday, 25/09/2015.During those 4 days, I was never contacted to be kept updated with the progress<br> Of the service.I requested a courtesy car, and was advised there is none available.The following Monday, 28/09/2015, my car started to give me problems, drivetrain error. I booked my car in the next day, Tuesday, 29/09/2015 again.I only received my car back today, Friday, 02/10/2015.Upon requesting a courtesy car, I was once again turned down.<br> Once again, every feedback that I received, was of me having to call in to check on the progress.<br> No one even had the courtesy to call me to keep me updated.I was advised authorisation was only received on Thursday to go ahead with the service.<br> 3 days just to get authorisation, why?<br> My car is still under motor plan ! After speaking to the service agent, named, Kenny, I was given a don't care attitude. Is this the kind of service that SMG has started to offer ? Kenny, you are definitely creating a very poor image of the service at SMG.<br> Very disapointed