WR
Warren R
1 reviews | Active since Aug 2011
19 Aug 2021, 18:26
Worsts ISP in South Africa
Worst ISP in SA.
Why? Failure to communicate the truth to their clients. Lost my static IP I was paying for. Didn't let me know that there was a problem with the backbone internet provider, I had to contact them. They claimed the Openserve network was down, got confirmation from my neighbors that they were not down using different ISP's. Was down for days. Techie gave me a MikroTik router to mitigate the lost static IP. Their partner was asked to setup my device, teamviewer needed to configure, when techie said it was going to be pre-configured. Router wasn't new, old unit.....
Asked to speak with the CEO / Manager.... Nothing happened.
What an unprofessional bunch.
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Warren R's updateReviewer Update
19 Aug 2021, 18:56Further to the above, Smerno proceeded to register a new account with OpenServe, SMS's were received by me to confirm. It been less than 7 days and I still have no static IP.
Now I have a new account number with Openserve, but why...
So now I want to exercise my rights as a consumer and cancel the service as this new account does not deliver on the services I have been paying for. I have been informed that a 30 cancellation period will be billed and that my service will not be released.
This is unacceptable. You have failed me as a customer, you have not heard my request to speak with a manager / CEO.
You have not been truthful around the cause of the issue.
Your technician was not truthful in the device configuration needs.
Your correspondence was never once initiated from your side.
Would supplying a customer with used devices to mitigate an issue between you and the backbone internet provider fly for the average person, surely not.
Would needing a business partner, not even your own staff log into your customers computer via teamviewer be professional service? I believe not.
I will be logging this with ICASA, ISPA and CGSO as a result of your terrible service delivery and customer service.
I suggest you release my service with immediate effect.
Now I have a new account number with Openserve, but why...
So now I want to exercise my rights as a consumer and cancel the service as this new account does not deliver on the services I have been paying for. I have been informed that a 30 cancellation period will be billed and that my service will not be released.
This is unacceptable. You have failed me as a customer, you have not heard my request to speak with a manager / CEO.
You have not been truthful around the cause of the issue.
Your technician was not truthful in the device configuration needs.
Your correspondence was never once initiated from your side.
Would supplying a customer with used devices to mitigate an issue between you and the backbone internet provider fly for the average person, surely not.
Would needing a business partner, not even your own staff log into your customers computer via teamviewer be professional service? I believe not.
I will be logging this with ICASA, ISPA and CGSO as a result of your terrible service delivery and customer service.
I suggest you release my service with immediate effect.
WR
Warren R's update19 Aug 2021, 18:56
Reviewer Update
Further to the above, Smerno proceeded to register a new account with OpenServe, SMS's were received by me to confirm. It been less than 7 days and I still have no static IP.
Now I have a new account number with Openserve, but why...
So now I want to exercise my rights as a consumer and cancel the service as this new account does not deliver on the services I have been paying for. I have been informed that a 30 cancellation period will be billed and that my service will not be released.
This is unacceptable. You have failed me as a customer, you have not heard my request to speak with a manager / CEO.
You have not been truthful around the cause of the issue.
Your technician was not truthful in the device configuration needs.
Your correspondence was never once initiated from your side.
Would supplying a customer with used devices to mitigate an issue between you and the backbone internet provider fly for the average person, surely not.
Would needing a business partner, not even your own staff log into your customers computer via teamviewer be professional service? I believe not.
I will be logging this with ICASA, ISPA and CGSO as a result of your terrible service delivery and customer service.
I suggest you release my service with immediate effect.
Now I have a new account number with Openserve, but why...
So now I want to exercise my rights as a consumer and cancel the service as this new account does not deliver on the services I have been paying for. I have been informed that a 30 cancellation period will be billed and that my service will not be released.
This is unacceptable. You have failed me as a customer, you have not heard my request to speak with a manager / CEO.
You have not been truthful around the cause of the issue.
Your technician was not truthful in the device configuration needs.
Your correspondence was never once initiated from your side.
Would supplying a customer with used devices to mitigate an issue between you and the backbone internet provider fly for the average person, surely not.
Would needing a business partner, not even your own staff log into your customers computer via teamviewer be professional service? I believe not.
I will be logging this with ICASA, ISPA and CGSO as a result of your terrible service delivery and customer service.
I suggest you release my service with immediate effect.