Unprofessional and appalling service.

My mac was not turning on while plugged in after I tried force rebooting it and the fan was overworking and not responding. The battery was replaced by Smerno 3 weeks prior to this and had trouble switching the device on ever since. I called Smerno to ask if they could help before leaving because I was driving from far (I didn’t want to sit in traffic for nothing). They confirmed that they would take a look. Upon arrival, of the staff members had informed me that the mac technician had already left before my arrival (on a Monday afternoon at 14:55). The staff member was “unaware that the technician would leave that early because it’s not 5 yet.” Instead a different technician took a look at my laptop as I was told to grab a coffee while I waited for them to call me back. I waited for almost 2 and a half hours and at 17:20, after no phone call, I went back only for the staff to tell me “oh sorry, we didn’t know you were waiting here.” I was also told that they weren’t authorised to open the battery because the mac technician wasn't there. So after asking what they did for all that time, they had only tried the exact same methods I already used. I was then told to come back the following day. In sum, I wasted time, energy and petrol for poor communication between staff and to myself, as well as the most disappointing and unprofessional service I have received in a very long time. The lack of enthusiasm and eagerness to help solve my issue was very prominent. In the future, I will never be using Smerno again.