HM
Helen M
1 reviews | Active since Oct 2011
07 Jun 2021, 13:26
SMERNO IS ONE BIG LET DOWN
We have been extremely unhappy with SMERNO ARMED RESPONSE SECURITY since we signed up with them a year ago. eg NO response to 3 alarm activations,. Their Technicians came checked our alarm - nothing wrong, the fault was their Control Room, then they only tried charging us a Call Out Fee. NO response to repeated requests for their signage. Their Debit Order details were changed without prior notice. So we gave notice this morning only to be told we'd signed a 3 year Contract on inception, something we would not have done, but......they say we did. Surely they are in breach of their Contract?????
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Replies (4)0
Replies (4)
Smerno's replyOfficial
07 Jun 2021, 13:35Hi Helen
We're sorry to hear that you're upset. All our security responses are live tracked by Netstar Tracker and are confirmed. Our control room has confirmed that the Alarm Activations have been cancelled on each activation by the "Cottage" user. Unfortunately, we are unable to upload screenshots that prove as much here on HelloPeter.
Charmaine has sent through to you a copy of your contract of 36 months, both.
We're not able to find any communication of your requests as you mentioned. Please send us any correspondence to ***********.
Thanks
We're sorry to hear that you're upset. All our security responses are live tracked by Netstar Tracker and are confirmed. Our control room has confirmed that the Alarm Activations have been cancelled on each activation by the "Cottage" user. Unfortunately, we are unable to upload screenshots that prove as much here on HelloPeter.
Charmaine has sent through to you a copy of your contract of 36 months, both.
We're not able to find any communication of your requests as you mentioned. Please send us any correspondence to ***********.
Thanks
Smerno's reply07 Jun 2021, 13:35
Official
Hi Helen
We're sorry to hear that you're upset. All our security responses are live tracked by Netstar Tracker and are confirmed. Our control room has confirmed that the Alarm Activations have been cancelled on each activation by the "Cottage" user. Unfortunately, we are unable to upload screenshots that prove as much here on HelloPeter.
Charmaine has sent through to you a copy of your contract of 36 months, both.
We're not able to find any communication of your requests as you mentioned. Please send us any correspondence to ***********.
Thanks
We're sorry to hear that you're upset. All our security responses are live tracked by Netstar Tracker and are confirmed. Our control room has confirmed that the Alarm Activations have been cancelled on each activation by the "Cottage" user. Unfortunately, we are unable to upload screenshots that prove as much here on HelloPeter.
Charmaine has sent through to you a copy of your contract of 36 months, both.
We're not able to find any communication of your requests as you mentioned. Please send us any correspondence to ***********.
Thanks
HM
Helen M's updateReviewer Update
07 Jun 2021, 14:19Thank you Hello Peter for publishing my review earlier, thanks to you SMERNO have positively responded.
HM
Helen M's update07 Jun 2021, 14:19
Reviewer Update
Thank you Hello Peter for publishing my review earlier, thanks to you SMERNO have positively responded.
HM
Helen M's updateReviewer Update
07 Jun 2021, 20:45SMERNO say they responded to all alarm activations, so please provide proof of same.
HM
Helen M's update07 Jun 2021, 20:45
Reviewer Update
SMERNO say they responded to all alarm activations, so please provide proof of same.
HM
Helen M's updateReviewer Update
08 Jun 2021, 14:39At last I can hopefully say all’s well with our SMERNO SECURITY.
And this is all thanks to MICHAEL SCHOLTZ. Michael went out of his way to listen to our grievances and correct various items. It’s thanks to Michael that we are still with SMERNO.
And this is all thanks to MICHAEL SCHOLTZ. Michael went out of his way to listen to our grievances and correct various items. It’s thanks to Michael that we are still with SMERNO.
HM
Helen M's update08 Jun 2021, 14:39
Reviewer Update
At last I can hopefully say all’s well with our SMERNO SECURITY.
And this is all thanks to MICHAEL SCHOLTZ. Michael went out of his way to listen to our grievances and correct various items. It’s thanks to Michael that we are still with SMERNO.
And this is all thanks to MICHAEL SCHOLTZ. Michael went out of his way to listen to our grievances and correct various items. It’s thanks to Michael that we are still with SMERNO.