Worst service

Monday on the 3rd I visited the outlet, waited patiently for an hour for the only sales person who was available to assist us and be let into the warehouse to view the products. Friendly enough guy by the name of Stephen assisted us, in which he advised us that with orders coming through from Cape Town I might get the fridge I wanted, in which he advised me that he would call me in the afternoon to confirm if the Cape town dispatch arrived and the bridge's condition. Late afternoon he indeed made the call. This is when the nightmare began. The following morning I drove again to smeg to view the fridge to see if I was okay with the slightly damaged. Arrived at the warehouse and again waited, finally allowed inside I was told by Diana that no Capetown dispatch arrived and that the fridge I drove to see was obviously not there. I requested numerous of times to see the guy that assisted us yesterday in which I was informed he wasn't available and after countless explanations I was shown a fridge that was put aside according to Diana with no price and that I should leave and would be called sometime in the month for pricing date she would not give. When eventually Stephen came I was shown the correct item and told I would be emailed the invoice since pricing wasn't available. Law and behold no email. I called the shop only to be transferred from pillar to post. Finally Diana sent the invoice on Thursday early morning so I could pay. I informed he that I would ha e my delivery the following day. I made an immediate payment in which I emailed and called Diana and she confirmed payment received. Friday no delivery, a week later from when this process started I called in which Diana told me that if I couldn't wait for when dispatch decided to call me I can get my refund. Long story short I still haven't received the call from dispatch hence delivery is still up in the air. Oh did I mention that apparently my immediate payment in which Diana confirmed receipt was mysterious only received today🧐. However her email clearly states that my payment has been received. I'm given a story that since its FNB to your bank payment takes days to reflect which is not the case here. As I was willing to be charged additional charges by my bank for immediate payment which reflects immediately to your bank. (I should point out that not only do I work for a bank I also fully understand immediate payment processes with payment made within banking hours). I have driven twice to the store which was costs I willing accept, however the time, additional banking costs for immediate payment which didn't help me getting the product quicker and numerous phone calls and having to lose days having someone home to accept delivery is truly unacceptable.