VERY BAD SERVICE

I have found that there is a person by the name of Michelle that is in the Smeg service centre that does not know customer service, she is rude, does not listen when you give the fault description, then captures incorrectly & your details (address; contact number or email address) incorrectly. It is like she is confused or have no idea what she is speaking about, which is very frustrating to say the least.

I recently went to my holiday home in the Western Cape and reported a fault on my Smeg gas cooker to the service agent that always does my repairs & he informed me that he does not get many service calls from Smeg because a person by the name of Michelle now allocates the calls, which he is lucky if he gets two service calls in a week, since she assigns the calls. I spoke to another service agent in Johannesburg who says he has been a service agent of Smeg for the past 4-5years and he says the same & informed me that he is now considering closing his business of doing Smeg. This lady should not be working in the service call centre & be moved to a different department with-in Smeg South Africa.