HK
Henriette K
1 reviews | Active since Jan 2014
31 Dec 2018, 11:48
Unapologetic bad service
I ordered a spare part for my Smeg cooker in 2016. Today, at the end of 2018, I am still waiting, They are unable to identify the correct spare part even with a model and serial number. And they a reluctant to accept that a part is not correct or replace it. Their customer service is pathetic. They are not able to replace the incorrect part that was returned to them unless I pay for a new part. They refuse to refund. So I have paid approximately R800 for one of the three to grids on a 900 cooker and they cannot supply the correct one, neither refund me.
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Henriette K's updateReviewer Update
19 Dec 2019, 15:07It is one year later - despite several calls and email I am still waiting for the refund - they simply refuse to process it, but acknowledge that the amount is due.
HK
Henriette K's update19 Dec 2019, 15:07
Reviewer Update
It is one year later - despite several calls and email I am still waiting for the refund - they simply refuse to process it, but acknowledge that the amount is due.