They don't care a drop about their customers!

When my oven door (glass panel) shattered and I had to have it replaced we requested a quote from SMEG which was received but with a R500 delivery charge. I emailed Lloyd to request that the item is delivered or sent to one of their stores where we could collect it while we were in the Pretoria area and avoid driving to the middle of Gauteng. No response was recieved even after follow up emails and on the day when we wanted to collect WE had to phone. I spoke to the Customer Services Manager who's attitude was one of "collect it or pay R500". So much for trying to accommodate customers who are in outlying areas. Wonder what would have happened if I lived in other cities like PE or East London - tough, you pay or sit without an oven door! Best of all, when we arrived to collect we were told we still have to travel more (in the rain and traffic) because the spares are kept at different premises. After paying R20 000 for an oven you will expect a little bit of 'trying to do something for your customers'. Please send your people back to 'training' on how to deal with and keep customers' loyalty. Shame on you! I will certainly think twice about buying another SMEG product.