1 reviews | Active since Feb 2017

20 Mar 2017, 16:46

Terrible service

<p>I have had the most terrible service from both the Smeg service technician and the Smeg service centre. I was told by the technician that he would be here today to re-do the repair he did on 10'Feb. after waiting the whole day I tried contacting him via wattsapp, message, 3 phone calls and an email. After getting no joy I called the Smeg centre in Cape Town only be told sorry they don't know what to tell me but the technician shouldn't have told me he is coming today and because it's almost 16:30pm they going home now. Erica also confirms that Llewellyn is trying to make contact with me but can't because I'm on the phone with the centre. I put the phone down only to find zero missed calls or messages. I immediately call the centre again but they have in fact gone home. </p> <p> </p> <p>You would think that that a company selling items for a small fortune would have a professional after sales service. So pathetic. </p>

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