TERRIBLE SERVICE

<p>I visted Hirsch's Umhlanga in November 2016.</p> <p> </p> <p> I had purchased all of my kitchen appliances in the Smeg Range and I spend around R70 000 in the store on the day.</p> <p>However I am extremly upset that the coffee machine I had bought was not working.</p> <p> </p> <p>The salesman at Hirsch's sold me a coffee machine (a floor model) which also had a dent on it, which I did not mind as I felt that I was getting an icredible deal. The salesman reassured me that I will not have any problems and this machine is in 100% working order, and that I will get the coffee machine at R10 000 instead of R27 000 which it generally sells for.</p> <p> </p> <p> I then informed my carpenter who was busy at my house with my newly renovated kitched to change the design of my kitchen cupboards as we now wanted the coffee machine to be installed instead of some basic cupboards in that space. </p> <p> </p> <p>Upon instalation of the coffee machine, I realised that my coffee machine is not working and is infact broken. I then contacted Hirsch's who said that the only alternative was for them to fetch the coffee machine from my home to have it repaired or that they could refund my money and I would then need to purchase a new coffee machine that would now cost me an amount of R32 000. </p> <p> </p> <p>I then asked them to fetch the coffee machine from my home and have it repaired, and until this date I am still awaiting my coffee machine which I have already paid for, 4 month ago.</p> <p> </p> <p>I spent alot of money in the store and I do not expect to be treated in this manner. I understand that I did spend a lower amount on the coffee machine but I was reassured that I am spending my money on a good working order machine, I really would not have spent R10 000 on a broken machine on that day if I did not need to.</p> <p> </p> <p>My concern is that even the manager from Hirsch's is saying there is nothing that they can do and I should wait. This is unfair treatment from hirsch's and it makes me look down on the Smeg products as well. Apart from this I had to redesign my kitchen to fit this coffee machine which I would not have done if I was not sold this machine in the first place. I am been extremly inconveienced.</p> <p> </p> <p>I feel disheartned with this service and in dealing with both Hirsch's and Smeg. I will never shop at both theses stores again, based on the service I have received and the lies from Hirsch's.</p> <p> </p> <p> </p> <p> </p>