Smug...

<p>On Friday morning last week I reported a problem with my smeg extractor downlights to Hirsch from whom I bought the appliance. When I called Hirsch this morning, it now being almost three business days later, and not having heard a word from smeg, they assured me that they had lodged a repair request with smeg on the day I reported it. They also followed up with smeg. Almost two hours later, I have yet to have any contact from a smeg technician to schedule a time today to carry out the repair. </p> <p>This leaves me wondering whether they are flying out somebody from Italy to undertake this enormous task, or if they are simply thumbing their noses at me because this is not a revenue generating exercise, given that the appliance still falls under guarantee? Perhaps the company should be rebranded as "smug" as complacency appears to be the underlying tone here. One should be grateful for receiving an "upmarket up yours", it would appear. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>