Smeg worst customer service experience of my life

I bought a Smeg fridge for R25k about 6 years ago. A year and a half ago it the freezer compartment stopped working. Smeg sent out a repair guy which regassed the fridge. After another month or so the freezer stopped working again. Smeg picked up the fridge and repaired it, which took about 4 months and charged me R10k on top of the regassing. 5 months later the fridge started giving problems again. Smeg collected ad repaired again and it took another month. 2 months later it started giving problems again......another repair guy came to have a look and informed me that the initial repair(Worth R 10k) should never have been done and the fridge should have been s****ped by Smeg and replaced. On top of that they did not repair what was actually wrong and used non genuine parts but charged for genuine parts. Everytime iI have a problem i have to contact smeg several times before action is taken by them. I have again promted them 3 times in the past month with the last email not even answered after 2 days. Absolute shocking Smeg!!!!!!!!!!