SMEG South Africa - Terrible After Sales Service

I am totally astounded with the level of quality as well as the after sale service from Smeg South Africa. I would not recommend to anyone to buy any SMEG products.

Four years ago I moved into my new home in Southbroom KZN. My entire kitchen, from the sink to the kettle were installed brand new Smeg appliances. I would bring the following to your attention:

1. The Cooker is a complete hit and miss exercise when baking, the temperatures and heat level controls have long since lost their identifying data. Gauging the temperature is complete guesswork.

2. The Fridge and Freezer causes such vacuum that they are impossible to open without pulling the appliance halfway across the kitchen floor

3. The toaster toasts unevenly which results in the bread having to go back into the toaster and if you do not keep testing the bread the result is burnt toast.

4. The kettle has already been replaced once due to water gauge leakage and blistering down the side of the kettle. One must be very careful when holding the handle when you pick it up once it has reached boiling point as there is a danger of the steam scalding your hand.

5. Although the microwave is on full power its performance falls far short of the cheap Aim microwave.

6. The washing machine does not spin properly, at the end of the cycle you must then turn the cycle to spin in order to get most of the water out of the washing. And after only 4 years this machine is full of rust.

During the four years your technician has been called out for the washing machine, the dishwasher, the microwave, the cooker hood, the cooker, the fridge and, the freezer.

The most recent incident was that we had to wait 2 weeks for them 2 fix my stove.

The above complaints was sent to SMEG South Africa Senior Management, they simply ignored it.