Smeg South Africa has the worst quality and service ever

To my fellow African people please DO NOT WASTE YOUR MONEY ON SMEG.

The level of quality and after sales service from Smeg South Africa (Umhlanga) KZN is totally appalling . I would not recommend to anyone to buy any SMEG products.

2 years ago I changed all my appliances to Smeg and what a regretful decision this is turning out to be,

The appliances just keep rusting.

I decided to put a warranty claim for the oven beginning of January 2022. An agent/technician was only sent out on 03 February 2022. Today is the 20th of May 2022, I’m still sitting without an oven.

To date, nothing has been done to ensure that I have a working oven. Kubashini from Smeg Umhlanga keeps telling me that every part of the oven needs to be replaced and she’s waiting for parts from “Italy”

Which doesn’t make sense because if you’ve decided you want to change every part of the oven why not give me a new oven instead of wasting both our time. It’s ridiculous and astounding that they expect me to believe that that shipping parts from “Italy” takes 5 months

I’ve sent multiple complaints, they barely respond up until the 03 May 2022 when they called me and arranged to deliver the oven, to my surprise they tried to give me an old dirty, broken, rusty oven which had parts missing and didn’t belong to me.

The oven they had collected from me looked brand new except for the inside cavity which was covered in rust. Yet the oven Smeg tried to give me was in a worse condition and didn’t belong to me. It clearly was not the oven that I spent my hard earned money purchasing.

The oven looked completely different and old. I sent a complaint and supporting evidence to SMEG South Africa Senior Management and Kubashini, they simply ignored it.

I am totally astounded with the level of quality as well as the after sale service from Smeg South Africa. I would not recommend them to anyone.

I have to beg to get an update or a response. Very disappointing ... For a company that charges so much for the warranty products one would at least hope for some better customer service but the service gets worse when you are a black female.

I have been getting sent from pillar to post with zero assistance or response. The experience has been frustrating and disappointing to say the least.