Smeg service belongs in the toilet!

What a useless company. I have a Smeg built in coffee machine. It costs over R50k. Whne it breaks, which it does often, youneed to call one of their techs out. That takes a few days. When they come out they diagnose the problem, which generally needs a spare part, which they do not have in the country.

This is not my first breakdown, and this time I needed a new boiler. They made me pay upfront before ordering the boiler. 6 weeks later (this is normal) it arrives and they come to install it, only to find they ordered the wrong boiler...

Why does it take 6 weeks to bring a part in from Italy? Are they sending it via Vespa overland?

I now have to wait a further 6 weeks for a boiler which may, or may not, be the right one. STAY AWAY FROM THIS ****!!!!!