SMEG SA 6.5 weeks and still a broken freezer

I reported that my fridge freezer was beeping & that the red light was on & the temperature numbers were flashing on the 3rd of December 2015 to Irene at SMEG SA. I was introduced to Rodger Bridgens, who came to my house the following day to look at it. Since the initial introduction, I have had to empty the freezer - as the food was not good (it would appear that the freezer was not freezing properly either). I must say that all communications have been very polite, however, I have had to make ALL of the follow ups! I remained home for several days pre & post christmas to ensure that someone could come & look at the machine. Last week Wednesday was the last visit, where Rodger told my husband that it must be something wrong with the fan & a new one would be ordered....again, I HAD to make the follow up re fitting the fan...only to hear back that the part will likely arrive on Friday this week....so another week since the initial complaint. There are 3 adults and two children that live in this house, without a working freezer! To be honest, I would have thought that with the expense of purchasing a product from a company like SMEG, that the service would be quicker, and better!!!