Smeg poor product and service

I thought I should share my poor service and quality of smeg known for such a brilliant brand. We bought our smeg fridge about 1 year ago all excited. Just under one year we noticed our rubber on the door has a year in which was probably like this on purchase. After informing smeg service SA I have been in contact with Simone since the start of lodging my concern. 1 month later with me constantly and back and forth following up eventually a technical guy was sent out by the name Jerome who thinks its appropriate to email me on a Sunday evening and not setting up a date and time during working hours. Eventually Jerome reached my place did a very fast job and done he mentioned he will contact me the evening to follow up if the fridge is sucking and sealing properly but he never followed up until I made contace the very next day to receive an email from him that he is sick in bed with Flu during lock down a technical person with flu gets sent to my house. Then I contacted Simone iratedIrated obviously explaining to her that I am highly unhappy about the service I am currently receiving and demand a different technician. That day a tech guy by the name of Garth made contact and as promised he will be at our place about 7pm he arrived. He looked at the job that was done by Jerome and confirm firstly the rubber weren't clipped on properly secondly its clipped on upside down thirdly the door had to be remove when replacing a rubber which was never done by Jerome 4th Jerome looked at the screen on the fridge noticed that something is wrong but said its the plastic.To date my fridge is not sucking properly and causing my food to go off mouldy. I am very unhappy and unsatisfied with this brand and service of Smeg and this service is not poor because of lockdown it seems this is the low standard of seevice smeg provides on general.