SMEG or Hirsch's you need to take your customers seriously! The price we pay for SMEG is too high to get substandard treatment!

The service i am getting from HIRSCH's (Centurion) which distributes SMEG SUCKS!!!. On 7 July 2021 i bought two SMEG appliances a kettle and a 2 slice toaster for R 6 199.98 form Hirsch's and lo and behold, early in September the toaster stopped working and on 10 September 2021 i returned it to Hirschs who promised to give me a replacement. On the Tuesday when i returned it i was told they did not have it in stock and Boiki Lekalalala who assisted me told me that he was expecting stock the coming week, latest Monday 14 September. When he did not call the week of the 14th went to the store and i was told the stock had not arrived. I did not hear from them until i went to the store again around 30 September. I received the same story that stock had not arrived. After not hearing from them i wrote an email on 13 Oct asking for some information on my toaster. No reply. Today 14 October i called Boiki who said he saw my email and thought his manager Mark Duckham whom i copied on the email would reply. He said they still don't have stock and there's nothing they can do if SMEG doe not provide stock. What annoys me is that these 2 appliances did not come cheap. Just over R6 000.00 and I am being sent from pillar to post and being without a toaster. I am wondering why i had to part with all this money when i am being treated like a piece of s^^^t. SMEG I am sure you an do better that this!