SMEG Kettle lid not opening and squeaking lid and handle

Purchased a SMEG kettle KLF03CRSA from Woolworths and the lid would not open consistently. The lid and handle also squeaks. I returned the unit to Woolworths who said SMEG have to inspect the kettle. SMEG had the unit for 3 weeks and refused to acknowledge the lid problem. Woolworths refused to refund the monies even though the consultant also tried other kettles on display and the lids sometimes also do not open when the button is pressed. Overall a poor service experience and would not recommend this kettle.