SMEG

The glass of our oven door broke on 7 July 2023. On that day we ordered and paid for a new glass to be fitted on our oven door - which by the way we paid a premium for as it is SMEG!!!! At the time we were told we would receive the glass within 6 weeks. After 6 weeks I was told definitely by 31 October. That date came and still no glass. This is after numerous follow ups and phone calls and very friendly staff telling me they will phone me back, surprise surprise they DONT!. Eventually on 5 November the new glass came and was to be installed BUT it was the wrong glass! Today I phoned again to follow up and they said they will pay my money back as they cant find the glass and no response from Italy. Then I said well I will just then have to wait till next year. An hour later i get a mail to say my request was CLOSED!!!!!!! How are they going to track my order if the request was closed and SMEG still has my money I paid for the glass on 7 July 2023. I will never buy SMEG again and will make sure anyone I speak to will know how terrible the after sales service are with SMEG!!