Smeg DEFECTED products

My fridge started making a terrible noise in August 2016, 11 month post purchase.

I reported it in December and in January 2017, they fixed the fan and it subsequently made the same terrible noise in August 2017.

They told me they have ordered a fan in August 17, which will reach SA after 6 week, I am still sitting with the noise.

Fridge has been opened to be repaired six times to be exact and that happens during my work time, not fair that I have to always leave work to fix a persisting problem. I do not want to sit with the same problem post warrante and having to fix it out of my pocket.

So I do not want them to fix it anymore, since we all know that it is not repairable. i want a permanent solution, if it means a new one or refund, so be it.

Now I keep my fridge open so that it doesn’t make noise. My food spoils and my electricity bill is sky high.

Subsequent action taken:

I reported the matter to the service Agents Mapaseka and Diana.

And they referred me to their manager Thinus, I spoke to him telephonically on the 14th of September 2017, he promised to get back to me in a few minutes, but he didn’t get back to me after a few minutes as promised. I am still waiting for him. Now all I get is phone calls from the technicians, wanting to come look at the problem, and i am at work. I am sick and tired.

I am very frustrated and disappointed with SMEGSA and your service is terrible.

I asked the head office to please help as their service center failed me several times now. i am still waiting. the service agents tell me to take it back to the shop where I bought it, when on the receipt it says clearly that they will help with any post purchase defects. and how will i deliver a fridge?

All im getting now is calls from a technicians asking my availability "during working hours" to come look at the very same problem. i am honestly dizzy from all this saga.

Regards, Unhappy Smeg Client