Smeg Cape Town, excuse after excuse after Smeg agent paid is for a new motor?

<p>I have been waiting since 6 May 2017 for a part for my dishwasher. Mr B Morkel came to assess the problem and after paying him the call out fee as well as the amount for the part, I have had little, rather, no joy in finding a reasonable time frame for him to come an complete the repairs. The constant feedback was that the part will come next week, week after week. I finally contacted the Cape Town branch on Friday after Mr Morkel had yet again told me that the part will arrive from Joburg on Wednesday or Thursday and promised to rather come and fix the motor on Friday 30 June 2017. He now needed two hose outlets before he could fit the new motor. Being fed up with constant excuses and delays I decided to escalate the matter and spoke to the Customer Service person called, Edna or Irene on ********** and was promised a call back within half an hour, sure enough she called and asked if Mr Morkel could come on Monday 26 June, bwtween 1 and 2pm. to fit the motor. I was quite surprised at how she managed to find the two hoses that Mr Morkel had told me he could only get the following Thursday, 29 June 2017 as Joburg could only send it it on 29/6.? I did not question her as she promised to call me on Monday 26 June to confirm if Mr Morkel was indeed there to fit the motor between 1 and 2 p.m. I waited for Mr Morkel and lo and behold at 1:40 pm Mr Morkel messaged to say he can only make it by 5:00pm . He said he was still in the Southern Suburbs, I said Ok . I tried to contact Mr Morkel who did not arrive after 5, and , surprise, surprise ...he did not answer his phone. He later messaged that he can come tomorrow, Tuesday 27 June at OUR convenience. I rep**** that he can come at 9am as this was at our convenience. He never responded, he never arrived, he just did not bother to make contact after this. I have had quite enough of the terrible service from Smeg. I await a response from someone who cares about customers...</p>