SMEG cannot do basic repairs, throw away philosophy

Hardly used SMEG toaster inner element stopped working. Took in for repair and told it is irreparable. This is hard to accept, asked for clarification. No reply to my emails after 4 emails to service agents Elzaan Carolissen <***> and Keagen Permall <***>. In the end I picked up the toaster, will try to get it repaired by a handy man. I find this completely unacceptable, the toaster costs R5 000 and one would expect that a simple repair could be carried out. Be warned if you are considering purchasing SMEG products, their repair capability and customer communications is extremely poor.