SMEG Black double sink cracked whilst brand new and SMEG don't want to replace.

I am very dissapointed at SMEG products to say the least. I have just bought the SMEG black double sink for an amount of R6299.99 at Hirsch's Montana on the 15 June 2026 and it was delivered at the Hirsch's Montana Pretoria branch where I collected it on the 22nd June 2026. Upon arrival at home the sink has a crack in between that we did not see when we collected it and when I went back to Hirsch's to return it they are telling me that SMEG says they cannot replace as it waa my own negligence when I was tranaporting the goods. I am asking myself after spending so much money buying a sink that can crack at any given time whilst brand new how was it going to be functional when dishes are washed. Very unrealiable product, expensive for nothing 😡 Now I must again buy a new sink all my R6299.99 down the drain for what.