Smeg bad service

I bought a smeg kettle in 2022 /11/26 then it Started to peel off the pain I then reported to smeg through their Facebook page which they provided me with an email to report my issues ,. On the 11/11/2023 I sent an email and I was ignored therefore I got *** and sent her an email on the 4/11/2024 and luckily she responded and requested for my invoice and pictures of the kettle of which I did and she also disappeared,. On Tuesday morning 2/12/2024 I emailed her stating that I'm still waiting for her and her response was she's sorry she was on sick leave hence she wasn't communicating with me therefore she'll send a courier to come collect the kettle and as soon as she receives it she'll send a new one but I was surprised to get a call from *** stating that I have to bring the kettle my self and money 50% of the price of the kettle because the warranty has expired and I told her that I did send the emails before the warranty expired and I was ignored