SMEG - Bad After sale service

<p>I am not so sure that SMEG is such a good product and I definitely experienced that their after sales service is NOT good. I bought a Victoria Traditional Range Cooker with 7 Burner Gas Hob as well as a dishwasher, washing machine and some other items in October 2015. You have to phone them over and over and ask. The stove made a strange noise from start and it got worse, the dishwasher wasn’t working to our satisfaction either. I phoned SMEG and eventually after many calls to SMEG again, a technician came out in September 2016 and find that two things were wrong with the stove and nothing with the dishwasher. Sometime later another technician came to fix the stove. He also said the previous technician never released there were no salt in the dishwasher and cleaned it out etc…..A part that made the noise in one oven was replaced but the grill oven still made it’s very loud noise. (It still does). The technician said no need for me to phone, he knows what it is and will log the repair. Well nothing happened. Friday 31 March I called SMEG Johannesburg only to be put through to various departments and people (Stanley, Steffi, Rudi (no answer), Steffi (again), , cut off….I phoned again and eventually spoke to Tinus de Beer. He listened to my story and said I must give him till Monday…….after numerous calls and attempts from our side since, including a video of the stove making the noise, not a word again from ANYONE. The washing machine is also not spinning after some cycles now. So all 3 of the “big” products bought, not one is really working satisfactory, according to us. So SMEG’s after sales service itself leave us with no other option than to think of alternatives, before buying any SMEG product again. </p>