Smeg Appliance - after sales and spares pathetic

I needed a new glass front for my Smeg oven. I tried to phone their spares division in JHB for two days, but they did not answer any of my calls. I wrote two emails with the same result. On day three an operator finally answered with the lame excuse that they only have one sales assistant at spares, but she agreed to pass my details and requirements on to him. And assured me that he would phone me back. Nothing happened and on day four I phoned again - speaking to a different operator. Same result. Day 5-6 and still waiting. I would strongly advise clients against opting for Smeg appliances. Although it might be a good product- there is clearly no after sales. Incidentally, I also phoned a local service provided claiming to word on Smeg appliances and he immediately indicated that he is not interested as Smeg spares was not only difficult to obtain but also very costly.