Poor support from Smeg.

I bought a Smeg oven 18 months ago. The clock died 9 days ago.

I logged a service request 8 days ago. Smeg support requested a copy of my invoice which I provided 7 days ago. Since then I have received no communication from Smeg.

I phoned the head office in Johannesburg now. They put me through to Cape Town. The phone just kept ringing. I then phoned Cape Town directly. The phone was answered, but after introducing myself the consultant hung up.

I have not been able to cook food for a week now. It doesn't seem like Smeg is willing to support its customers.